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FSS Digital Banking Trends Report – “Customization Key to Accelerate Services Adoption”



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19 September 2019, Chennai: FSS (Financial Software and Systems), a global payments technology company, released a report titled – FSS Digital Banking Trends — 2019, based on a study conducted among 12 banks in India. As part of the study, the company analysed transaction patterns of 4.9M unique customers between January and June 2019 to understand the current landscape for digital banking adoption patterns. The findings of the study would aid banks improve channel performance and identify areas for maximizing return on investment (ROI) and deepening consumer engagement.

Commenting on the study, Suresh Rajagopalan, President – Retail Payments, FSS stated, “As a leading provider of SaaS-based digital banking products, our aim is to equip banks with authentic, data-driven insights into customers’ mobile transactional patterns. With customers increasingly adopting the mobile as a channel for accessing accounts, our study indicates that banks have a significant opportunity to accelerate revenue momentum via tailored, easy-to-use digital offerings.”

Some key insights from the study –

Going forward, digital banking will net a larger ROI for financial institutions that proactively work to build a robust mobile channel.  FSS is rolling out new services that will help banks grow the transacting base such as in-apps payments using a digital banking app, open APIS to connect to third-party payment ecosystems such as Payment Gateway, biller networks and account aggregation services that enable users to view accounts across multiple banks using a single app.


About FSS

FSS (Financial Software and Systems) is a leader in payments technology and transaction processing. FSS offers an integrated portfolio of software products, hosted payment services and software solutions built over 28+ years of experience. FSS, end-to-end payments products suite, powers retail delivery channels including ATM, POS, Internet and Mobile as well as critical back-end functions including cards management, reconciliation, settlement, merchant management and device monitoring. Headquartered in India, FSS services leading global banks, financial institutions, processors, central regulators and governments across North America, UK/Europe, Middle East, Africa and APAC. For more information visit

Media Contact:

Amrutha Joseph –
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