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Insider Technologies looks forward to the challenges of the Merchant Services sector

Insider Technologies


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There can be little doubt that flavour of the month in the M&A space is in the payment processing sector. Vantiv purchasing WorldPay, PayPal’s reported interest in Square (who just posted their best-ever results) and Paysafe agreeing terms on a £2.96bn takeover offer from Blackstone and CVC Capital Partners just sent its shares to record highs. This is what is peaking investors interests.

It wasn’t too long ago that the payment processing was the domain of the banks: HSBC and Global Payments, RBS and WorldPay. Elavon has its roots in Bank of Ireland. TD is the only bank in Canada still running its own POS network.

With the WorldPay acquisition worth a cool £9.3billion, one wonders if the banks are rueing their decision to outsource merchant services.

The real complexity though comes from the focus of social networks to embed payment processing directly in to their proposition. Converged services that enable individual payment through Facebook groups will offer the ubiquitous “instant gratification” that our society now demands.

This explains why investors keeping a close eye on the merchant services space. But every story has a twist; where do the frailties lie?

Last year, ETSY merchants reported serious payment processing issues to WorldPay. Etsy customers suffered nearly a month of frustration when WorldPay admitted causing duplicate charges for ETSY customers in their attempt to rectify the issues. NAB had a problem just last month when users reported missing transactions from their statement. It escalated throughout the day and took to social media to vent their irritation.

Risk averse Merchant POS vendors use Sentra Transaction Monitoring for Payments, ATM, POS and EMS alert monitoring. The transaction monitoring module provides payment card industry compliant, real-time monitoring and archiving of the transaction flow information created by payment and transaction applications. Sentra provides online, accurate metrics about the status of the transactional payment, ATM and POS networks and HPE NonStop systems and so prevent sustained costly lowering of interchange / switch activity.

The coming months will no doubt see more changes in the merchant services sector: more acquisitions, mergers, and disruption from social networks. Insider Technologies looks forward to the challenges that this evolving market has to offer.

You can follow Insider Technologies on Twitter @insidertech, on LinkedIn, or get in touch via


Karl Gilbank | Sales & Marketing Director
+44 161 868 6658