Were you to have been asked that question some years ago, the answer most likely would have bee “I’m not sure”....
Prognosis – “providing intelligent alerts to issues and rapid troubleshooting to identify and solve problems before they become client or customer issues.”
IR continues, with great success, to focus its Prognosis product on the payments networking and switching business. When it comes to payments solutions running on HPE NonStop systems the presence of Prognosis can be considered today as being somewhat ubiquitous in that almost all financial institutions reliant on NonStop depend upon Prognosis. IR Prognosis performance management and monitoring software has earnt its place at all of these financial institutions as it provides the best insights into traffic flowing in and out of NonStop to a degree that business and operational personnel always know how well the applications and network are meeting these financial institutions’ customers experience.
In an opinion article HPE Discover 2019: has the thought of branch transformation pushed you over the edge? in the digital publication FinTech Futures, published July 17, 2019, following the recent HPE Discover 2019 event in Las Vegas, the subject was whether bank branch banking was beginning to be considered as being on the Edge rather than being an extension of the Core. By this, columnist Richard Buckle of Pyalla Technologies, LLC., proposed that as there is increased emphasis on the Core as being the Cloud, then a very strong argument can be made that a branch office, a retail store and even a line of robots on a manufacturing floor, are all part of the Edge. In this article, you will read more from Buckle:
“HPE has a substantial ecosystem of vendors supporting NonStop but it was out of curiosity that I approached IR, an Australian listed public company, whose Prognosis monitoring product runs on the majority of NonStop systems deployed worldwide. What was their take on how NonStop has transformed at a time when there is as much discussion as there is about bank branches in need of transformation.
“‘Yes, you can look at data being generated as transactions occur and yes, you can load data into analytics platforms for analysis of trends, but in reality, being able to answer the simple questions in real time is just as important, if not more,’ said Kevin Johnson, VP Sales – Payments Performance Monitoring at IR, developer of IR Prognosis performance management and monitoring software. ‘Why did the transaction just fail this very minute? Why is this region seeing performance degradation? Why are so many transactions being declined? They all demand immediate response and as we’ve seen HPE NonStop grow to be more scalable and high throughput, while at the same time fitting more seamlessly into the modern data center, we understand that Prognosis also has to continue to evolve to monitor ever growing workloads in a new type of data center.’
“I have been a strong proponent for Prognosis through the years and am seeing nothing arise that deters me from proposing Prognosis wherever I am engaged on NonStop projects. With NonStop out on the edge, there are some really interesting opportunities arising that weren’t feasible without the presence of a data center platform like NonStop. Responding to local demand, filtering out the “digital exhaust” that comes with supporting ‘everything connected’ and yes, providing an unmatched level of security has opened the eyes of many CIOs.”
These are just extracts from the article and to read the full story, click on the hyperlink embedded above or cut and past the following link into your browser:
Separately, Jason Krebs, a Senior Product Manager at IR, has posted on July 29, 2019, an update to the IR blog – Real Time Visibility in Managing Alternate Payment Channels. Addressing both the payment processors and retailers, and stepping deeper into the touch points customers have today not only with visits to bank branch offices and retail stores but online via their laptops, tablets and smartphones, it is imperative, suggests Krebs, that you need an effective and efficient solution for payment channel management:
“Worldwide, traditional paper-based, online, phone, and ACH/debit/credit card point of sale (POS) systems have had to make room for alternate payment channels. Their efficiency and allure for consumers, has brought about a number of growing solutions.”
“Businesses that effectively manage multiple payment channels provide consumers with the convenience they want. Their customers feel more willing to make purchases with payment options that they prefer and trust.
“The service should allow real-time visibility throughout the entire payments environment.
“With deep data visibility, real time tools can provide intelligent alerts to issues and rapid troubleshooting to identify and solve problems before they become client or customer issues. Deep visibility also enables detailed analytics to be performed on performance and transaction flows.”
This abstract tells only part of the story and leaves to the reader ways to go about better addressing the arrival of multiple channels. Just as the branch and the store may best be viewed as just more deployments at the Edge, it’s equally as important to recognize that what connects to them is as varied as there are differences in customers many purchasing and funding needs. To read more of this post, click on the above hyperlink that takes you to the IR blog, but should you have difficulties, you can cut and paste this link into your browser as well:
Should the topic of how best to monitor and then manage your applications and networks no matter what is present supporting the interaction with your customers, and where the overall health of your payments environment is of primary importance, don’t hesitate to reach out to your local IR contact; they would be only too happy to hear from you.
Senior Product Manager